Social Media Responder Case Study
Humanitarian Foundation
This client case study details the results from a real client. To protect their privacy, we have not included their name or other identifying information.
WHAT IT IS
Most sales are won by the first person who responds properly to a prospect's inquiry so if you're not paying attention to your direct messages (DMs) and comments, you're losing sales and opportunities... but the hardest part of all this is making the time to actually monitor your accounts so you can let people know you're working on the formal response and that way they don't need to continue reaching out to your competitors.
Effective social media responding does just that.
It let's people know you're working on their request / question, seeing their comments, and generally speaking, you're on top of your game and an authority in your space.
WHO NEEDED IT
This humanitarian foundation was created to establish welcoming communities and culturally customized services for immigrants in Canada.
WHY THEY NEEDED OUR HELP
They engage with multiple audiences on social media and needed help managing conversations with their participants, volunteers, and partnering organizations.
HOW WE HELPED
The plan was to use the Social Media Inbox solution to manage the inbox for one social brand account.
HOW IT WORKED
To help promote a positive and engaging brand presence on social media, we monitored messages and comments for this brand's social profile.
When their audience had questions, we sent timely answers and passed along any alerts so the client could respond appropriately.
The voice and tone used in our responses mirrored that of the client's brand social media personality.
The content of the messages was written to be clear, accurate, and helpful.
BOTTOM LINE OUTCOME
Over one month, the foundation saw a 750% increase in page likes, a 100% increase in page clicks, a 175% increase in impressions, and a 153% increase in total followers. See screenshot below.
The client enjoyed the bump in social media activity and used what we were doing as a template to continue the work internally.
Ready to begin your own Social Media Inbox project?
Remember, if you have any questions, click the Support link on the top upper right corner of every service page to reach our support team which will quickly respond to any questions regarding all of our services (see screenshot below).
Fyi, our clients using our Social Media Responder service can expect:
- Custom written by professional writers — 100% Original Content
- Quick Turnaround
- Proofed and checked for grammar — 0 Mistakes!
- Complete satisfaction — We're Not Happy Until You Are!
- Stay updated about progress — Full Customer Support
- Ghostwritten — Your Leads Don't Know We're Responding for You!
...and our professional social media responders / writers are diverse and have experience in many industries including:
- Affiliate Marketing
- Beauty
- Business Processes
- eCommerce
- Financial Services
- Health and Fitness
- Home Services
- IT
- Legal
- Marketing
- Real Estate
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